Contact a Hanrob Pet Concierge
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Personalised assistance from our pet experts
Our easy and convenient pet concierge service connects you directly with a Hanrob expert, who will provide you with personalised assistance.
Speak to us between our phone operating hours of 8am - 6pm
Call 1300 426 762Fill out our quick and easy online contact form below, and we will be in touch shortly...
Frequently Asked Questions
Prices vary based on which package you choose. This also depends on the time of the year, if it falls under low or high season. We also offer discounts for extended stays. so, be sure to chat to our Reservations Team on 1300426762 so we are able to quote you for your stay. Please note that our boarding cost is per day basis and not night.
We accept pets from 20 weeks old, our aged care starts at 11 years and if your pet is 14 or older, we will require a fit to board certificate from your vet.
To board at Hanrob Pet Hotels, all pets must be fully vaccinated with the below vaccinations at least 2 weeks prior to arrival. The vaccination requirements for dogs is the Annual Canine Cough Vaccination and Annual C5 (C4 + Bordetella Bronchiseptica) Vaccination. The vaccination requirements for cats is the Annual F3 Vaccination (Feline 3)
We provide premium quality dry food from Royal Canin. If your Pet has a special dietary requirement, or if you would prefer you may bring your own food with clear feeding instructions for us. A daily fee will apply.
If your pet is on medication just bring it along with detailed instructions and we can administer oral medication. We unfortunately are not equipped to give injections to pets.
